How cancellations, damaged shipments, missing items, and case-by-case reship reviews are handled.
This policy applies to paid and fulfilled research-use orders.
If an order has been submitted but fulfillment has not started, customers may request cancellation by contacting support@echelonlabsupply.com. Approved cancellations may be refunded through the original payment provider when available.
Once fulfillment has started, cancellations may not be available. Requests are reviewed case by case.
Customers should contact support@echelonlabsupply.com within 48 hours of delivery for damaged, missing, or incorrect items. Photos of packaging and product condition may be required before a reship or resolution is reviewed.
Reship requests are not automatic. Echelon Lab Supply may review tracking information, delivery confirmation, product availability, and customer-submitted documentation before determining the appropriate resolution.
Products are sold strictly for laboratory research use only. Echelon Lab Supply does not accept returns based on human-use, veterinary-use, dosing, therapeutic, diagnostic, cosmetic, or consumer-use expectations.
If payment is processed through an approved third-party payment method, any refund timing may depend on that provider’s processing rules and settlement timeline.
Before entering Echelon Lab Supply, please confirm that you meet the access requirements for this website.
By entering, you acknowledge the website’s research-use-only terms. This confirmation does not replace any checkout attestation or compliance requirement.